Refund policy
Last updated: October 20, 2026
Returns and cancellations
Eligibility for returns depends on the items contained in the order.
Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags and in their original packaging or as otherwise indicated in the returns instructions. We may reduce your refund if the item has been used, damaged or handled more than necessary.
You can request a return within 14 days after your item has been delivered.
Return shipping is free and we will provide you with a return label.
You can request cancellation or removal of items from your order within 15 minutes of placing your order.
How to initiate a return or cancellation
Acceptance of return or cancellation requests depends on the terms set forth above and your rights under applicable law.
Contact us before returning an item.
If the return is approved, we will provide you with instructions on how and where to send the package to complete the return.
Items sent back without first requesting a return will not be accepted.
To initiate a cancellation request, please contact us.
Damage and problems
Check your order upon receipt and contact us immediately if an item is faulty, damaged or if you have received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as indicated in the return terms above or in the product listing, on the website or in store at the time of purchase.
Contact us if you are unsure whether a specific item can be returned.
Change
Contact us for exchange options before returning the item.
Returns and cancellations for the European Union
If you are a consumer resident in the European Union and purchase goods online, you may have the right to cancel your order within 14 days of receiving the goods for any reason, subject to applicable exceptions.
After notifying us of your wish to cancel the order, you must return the goods within 14 days.
We will refund eligible orders canceled within 14 days of us being informed of the cancellation, but we may withhold the refund until we have received the goods or proof of dispatch.
For eligible cancellations, we will refund the price of the product and the cost of standard delivery, if you have paid for delivery. We are not required to refund any additional amounts paid for express or premium deliveries over and above the cost of standard delivery.
To request a return, please follow the instructions above in the section on how to initiate a return. To request a cancellation, please contact us.
Returns and cancellations for the UK
If you are a consumer resident in the UK and purchase goods online, you may have the right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.
After notifying us of your wish to cancel the order, you must return the goods to us within 14 days.
We will refund eligible orders canceled within 14 days of receiving the returned goods or receiving proof of their dispatch.
For eligible cancellations, we will refund the price of the product and the cost of standard delivery, if you have paid for delivery. We may not refund any additional amounts paid for express or premium deliveries over and above the cost of standard delivery.
To request a return, please follow the instructions above in the section on how to initiate a return. To request a cancellation, please contact us.
Refunds
We will notify you after we receive and inspect your return and let you know if your refund has been approved. If successful, the refund will be made to the original payment method, unless otherwise indicated. Your bank or payment provider may need more time to process and post your refund.
If you do not receive your refund within a reasonable period of time after it has been approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights applicable to goods that are defective, not as described, not delivered within the requested or agreed time, or otherwise fail to comply with applicable law.
We do not accept exchanges. We will provide a free return label for you to download and print. We do not charge restocking fees.
Contacts
To request a cancellation, initiate a return, inquire about a return or exchange, or to report damaged items, contact us at supporto@nuvellia.it.