Last updated: October 16, 2026
We want you to be satisfied with your Nuvellia purchase. This policy explains withdrawal, returns, exchanges and refunds.
1. Return period
You may request a return within 30 calendar days of delivery. This longer commercial return period does not limit the statutory 14-day right of withdrawal for consumers in the European Union.
2. Product condition
The product must be returned in the same condition in which it was received, with accessories, instructions and original packaging, as far as reasonably possible. You may examine the product as you would in a shop; use beyond what is necessary to check its nature, characteristics and function may reduce the refund.
3. How to request a return
- Email supporto@nuvellia.it with your order number, the item concerned and the reason for your request.
- Wait for instructions and the return address applicable to your order.
- Send the product within 14 days of notifying us of your withdrawal, using a tracked service.
Do not send a return to the address on the parcel before receiving our authorisation: the return address may differ from the sender’s address.
4. Return shipping costs
If you change your mind, you are responsible for the direct cost of return shipping unless we state otherwise. If the product is defective, damaged in transit or different from what you ordered, Nuvellia will cover reasonable return shipping costs.
5. Damaged, defective or incorrect items
Check your order on delivery and contact us as soon as possible if an item is damaged, defective or incorrect. Send photographs of the product, packaging and shipping label so we can assess your request promptly. Your rights under the statutory guarantee of conformity continue to apply.
6. Exceptions
Except as required by law, we cannot accept returns of personalised or made-to-order products, perishable products, gift cards, or sealed products unsuitable for return for hygiene or health reasons where the seal has been removed after delivery. This exception does not apply to defective or non-conforming products.
7. Exchanges
Contact us if you want a different item. Where possible, we will arrange an exchange; otherwise, you can return the product and place a new order.
8. Refunds
After receiving and inspecting your return, we will tell you the outcome. If approved, the refund will be made to the original payment method. For a statutory withdrawal, we will also refund the original standard delivery charge; any extra amount you chose to pay for a more expensive delivery option is not refundable. We may withhold the refund until we receive the product or proof that you sent it.
Your bank or card issuer may take a few business days to show the refund.
9. Statutory guarantee
Consumers in the European Union benefit from the statutory guarantee of conformity under applicable law. If a product does not conform, you are entitled to the remedies provided by law, including repair or replacement and, where applicable, a price reduction or termination of the contract.
10. Contact
For returns and refunds, email supporto@nuvellia.it.