Last updated: October 16, 2026
This Policy describes how Nuvellia processes, ships and delivers orders.
1. Delivery destinations
Available destinations are shown at checkout. If the system does not accept your address, contact us before placing an order.
2. Order processing
Orders are checked and prepared on business days. The applicable estimated processing and delivery time is shown at checkout or in the order confirmation. Orders placed during weekends, holidays or periods of high demand may take longer.
3. Shipping costs
Shipping costs, including any free or express options, are calculated and shown before payment. Applicable taxes or charges are shown when available.
4. Tracking
When your order ships, you will receive an email with a tracking link or code if the carrier provides one. The first tracking update may take a few days. You can also visit the Track your order page.
5. Separate deliveries
An order containing multiple items may be sent in separate parcels. In this case, you may receive more than one confirmation and tracking code, without additional costs that were not disclosed in advance.
6. Incorrect or incomplete address
Check your address carefully before paying. Contact us immediately if you notice a mistake: we will do our best to correct it before shipping, but we cannot guarantee changes after the parcel has been handed to the carrier. The cost of reshipping due to incorrect information supplied by the customer may be charged where permitted by law.
7. Delays
Delivery dates are estimates. Delays may be caused by carriers, weather, holidays, strikes, customs checks or other events outside our reasonable control. If a delay becomes significant, contact us for help and information about available remedies.
8. Parcel marked as delivered
If tracking shows “delivered” but you cannot find your parcel, check with family members, neighbours, your building reception and the delivery point. If it is still missing, contact us promptly with your order number.
9. Damaged or lost parcel
Keep the packaging and label and send us photographs if your parcel arrives damaged. For parcels believed to be lost, we will work with the carrier and tell you what options are available. Your statutory consumer rights remain unchanged.
10. Customs and imports
When a shipment crosses customs borders, checks, duties or taxes may apply according to the destination. Amounts we can calculate will be shown before payment; any charges not included are governed by the rules of the destination.
11. Contact
For shipping assistance, email supporto@nuvellia.it with your order number.